We’re here to assist you! Find answers to common questions or contact our support team directly.
1. Ordering
Q: How do I place an order?
- Browse products, add items to your cart, and proceed to checkout.
- Choose your payment method and confirm your order.
Q: Can I cancel my order?
- Yes, you can cancel before it is shipped. Once shipped, cancellation is not possible.
2. Payment
Q: What payment methods are accepted?
- Cash on Delivery (COD)
- Credit/Debit Cards
- Mobile Banking (bKash, Nagad, Rocket, etc.)
Q: My payment failed, what should I do?
- Please try again or contact our support team for assistance.
3. Delivery & Shipping
Q: How long does delivery take?
- Standard delivery: [X–Y business days] depending on location.
- Express delivery (if available): [1–2 business days].
Q: What are the delivery charges?
- Delivery charges vary by location and will be shown at checkout.
4. Returns & Refunds
Q: Can I return a product?
- Yes, within [X days] of delivery if the product is unused, undamaged, and in original packaging.
Q: How do I get a refund?
- Refunds are processed via your original payment method within [X working days].
5. Account & Profile
Q: How do I reset my password?
- Go to the login page, click on “Forgot Password,” and follow the instructions.
Q: Can I update my address or phone number?
- Yes, log into your account and update your profile details anytime.
6. Contact Support
If you need further assistance, our support team is available:
📧 Email: support@aladabazar.com
📞 Phone: +8809696-049031
💬 Live Chat: Available on the website (9 AM – 10 PM)
📍 Office Address: House-01, Road-04, Chad Uddan, Mohammadpur, Dhaka.